What is Loss adjuster?
Also known as: claims adjuster
A specialist who, after an insured event, investigates the cause and extent of the loss and gives the insurer an opinion on how much should be paid under the terms of the policy. They usually work for the insurer or come from an independent firm hired by the insurer. Their work: inspecting the scene of the event, collecting documents and evidence confirming the loss, determining whether the loss falls within a risk covered by the policy or an exclusion, and calculating the amount of the loss. Their task is not to be the policyholder's advocate but to assess the loss under the policy; that is why in some countries the policyholder hires a separate specialist to protect their own interests.
Source: Insurance Business UK glossary: loss adjuster; Axco: What is a loss adjuster?