Refused entry to the "Social Register" or disagree with a "Mahalla Seven" decision? File an online complaint via my.gov.uz
Under Cabinet of Ministers Resolution No. 35 of 29 January 2026, complaints about a refusal to include a family in the "Social Register" and about documents drawn up by the "Mahalla Seven" are reviewed within 15 days by appeal councils at district (city) administrations. Complaints can be filed electronically via my.gov.uz.
If a family was refused inclusion in the "Social Register" (Ijtimoiy reestr) or citizens disagree with documents drawn up by the "Mahalla Seven" (mahalla yettiligi), they can now file an electronic complaint via the Single Portal of Interactive Public Services (my.gov.uz) without visiting government offices.
The procedure for reviewing such complaints is set by Cabinet of Ministers Resolution No. 35 of 29 January 2026.
Who reviews the complaint and how?
| Question | Answer |
|---|---|
| Who reviews it? | Appeal councils at district (city) administrations (hokimiyats) |
| What can you complain about? | A refusal to include the family in the "Social Register"; questionnaires, conclusions and acts drawn up by the "Mahalla Seven" |
| What can the council decide? | It decides on cancelling "Mahalla Seven" documents in part or in full and on requiring changes to them |
| How long does the review take? | Within 15 days from the day the complaint is received |
| How often does the council meet? | As needed, but at least once a month |
| Where to send it? | Through the electronic complaint service on my.gov.uz |
How to prepare a good complaint
The tips below are compiled by the author:
- Keep the refusal notice. The date and grounds stated in it will be needed in the complaint.
- State clearly what you disagree with. For example, if the questionnaire shows the wrong number of family members or the wrong income, point to the incorrect line.
- Attach evidence. Documents confirming the actual situation (certificates and the like) support the complaint.
- Track the deadline. The complaint must be reviewed within 15 days, so note the date you sent it.
Example (compiled by the author, hypothetical situation). Gulnora's family was not included in the "Social Register": the questionnaire said her eldest son was still working, although he had left his job several months earlier. Without going to the mahalla office, Gulnora filed a complaint via my.gov.uz and attached the document confirming his dismissal. The appeal council will review the complaint within 15 days.
Official source
For information only; check the official text at the source.