What fines banks pay for violating customers' rights: the full list under Central Bank Regulation No. 3492
Central Bank Regulation No. 3492 sets fines for banks that violate the rights of financial services consumers. The rules were updated by amendments No. 3492-1, effective 6 August 2026: fines apply to each case separately, from 3 million to 100 million soums, and for systemic shortcomings 0.01% of total capital but no less than 300 million soums.
Central Bank Regulation No. 3492 sets fines for banks that violate the rights and interests of financial services consumers. The rules were updated by amendments No. 3492-1, effective 6 August 2026. A fine applies to each case of violation separately.
How much for which violation?
| Violation | Fine |
|---|---|
| The customer is not given full and accurate information on the terms of a loan, credit card or deposit | 3 million soums |
| This information is shown incompletely or inaccurately on the bank's official website or mobile app | 100 million soums |
| A change in the terms of financial services is not announced in the established manner | 20 million soums |
| Information and contracts that must be given to the customer are not provided in the state language | 10 million soums |
| The full cost of the loan is not stated or is shown incorrectly in the loan agreement | 10 million soums |
| Interest and other loan payments exceed legal limits, including the 50% annual cap | 10 million soums |
| A fee is charged for reviewing a loan application, granting a loan or servicing a loan account, or a penalty is charged for early repayment | 10 million soums |
| Terms that restrict the customer's rights or contradict the law are included in the contract | 5 million soums |
| Such requirements are set in the bank's internal service rules | 20 million soums |
| Pushing the customer to use another paid service | 5 million soums |
| Restricting the right to choose an insurance company or appraiser independently | 3 million soums |
| The bank unlawfully, without the customer's consent, withdraws money from their account, transfers it to another account or collects excess funds | 25 million soums |
| Interest and penalties continue to be charged on the amount stated in a court decision on debt recovery after the decision is issued | 3 million soums |
| Funds received in excess of the monthly loan payment are not applied in line with the law and the contract | 3 million soums |
| After the loan is fully repaid, the collateral is not released from the ban within the set period or the entry in the pledge register is not deleted on time | 7.5 million soums |
| Legal requirements are violated when reviewing customer complaints | 3 million soums |
| The established procedure and required system for handling complaints are not set up | 100 million soums |
| The bank takes no steps to correct inaccurate data in the customer's credit history | 3 million soums |
| Legal requirements on the customer's right to ban loan agreements in their name are violated | 15 million soums |
| The bank calculates interest on loans and deposits contrary to the established procedure | 10 million soums |
| Required information on the deposit guarantee system is not posted or misleading information is given | 100 million soums |
| Systemic shortcomings leading to violations of customers' rights are not eliminated | 0.01% of the bank's total capital, but no less than 300 million soums |
Restriction for a misleading loan product
Central Bank Board Resolution No. 3948, effective 3 November 2026, allows the Central Bank, when a bank's loan product is found to mislead consumers, to restrict or ban certain financial operations of the bank or the expansion of its infrastructure for up to 6 months. No fixed monetary fine has been set for this ground. We wrote separately about the new requirements for loan advertising and contracts under the same resolution: "mandatory warning in loan advertising and contracts".
Is this fine paid to the customer?
No. These fines are not compensation paid to customers but financial sanctions that the Central Bank applies to the bank that committed the violation.
Practical use for customers and accountants
The tips below are compiled by the author:
- Before taking a loan, check that the agreement states the full cost of the loan. If it is missing or wrong, that is one of the violations listed in the Regulation.
- If you repay a loan early, no separate penalty should be charged for it.
- After repaying the debt in full, check that the collateral has been released from the ban and the pledge register entry deleted.
- A company accountant should check the bank statement every month: if any amount was debited without consent or collected in excess, send the bank a written complaint and keep the reply.
Example (compiled by the author, hypothetical situation). Dilnoza repaid her car loan in full 8 months early. The bank wanted to charge her an "early repayment" penalty and delayed releasing the pledged car from the ban. Under the Regulation, each of these two cases carries a separate fine for the bank: charging an early repayment penalty — 10 million soums; failing to release the collateral on time — 7.5 million soums. Dilnoza submits her complaint to the bank in writing; if the requirements for handling complaints are violated, that is also a separate violation.
Official source
- Central Bank Regulation No. 3492 (Lex.uz)
- Amendments No. 3492-1, effective 6 August 2026 (Lex.uz)
- Central Bank Board Resolution No. 3948, effective 3 November 2026 (Lex.uz)
For information only; check the official text at the source.